Our Commitment to Quality
Improving lives
Our mission is to improve lives. We achieve this by providing support that is safe, effective and focused on the individual’s experience and their personal goals. Not only do we aim to meet the individual’s needs but to exceed their expectations and to always ensure they have a voice and are heard.
We maintain and continually improve the effectiveness of our quality management system through committed and inspired leadership, the dedication of our staff and the embedding of our organisational values.
At React, we strive for excellence in all aspects of operations, in the continual improvement of the quality of service we provide, and in the way we operate within the social care sector, and wider community.
Ways we monitor the quality of service we deliver:
Experienced Clinical Team
Clinical governance
Robust recruitment processes
Ensuring staff are registered with Social Care Wales
Comprehensive induction and ongoing training
Regular supervision and reflective practice
Involvement from staff and individuals we support
Regular monitoring and audits
Adherence to CIW Regulations, contractual and framework requirements
Excellent communication – internally and externally
Feedback from our stakeholders
Reviewing systems and processes and identifying areas of improvement
Individual Forum with RI
Regular Individual Care Reviews, chaired by our Clinical Lead