Our Commitment to Quality

Improving lives

Our mission is to improve lives. We achieve this by providing support that is safe, effective and focused on the individual’s experience and their personal goals. Not only do we aim to meet the individual’s needs but to exceed their expectations and to always ensure they have a voice and are heard.

We maintain and continually improve the effectiveness of our quality management system through committed and inspired leadership, the dedication of our staff and the embedding of our organisational values.

At React, we strive for excellence in all aspects of operations, in the continual improvement of the quality of service we provide, and in the way we operate within the social care sector, and wider community.

quality of service

Ways we monitor the quality of service we deliver:

Experienced Clinical Team

Clinical governance

Robust recruitment processes

Ensuring staff are registered with Social Care Wales

Comprehensive induction and ongoing training

Regular supervision and reflective practice

Involvement from staff and individuals we support

Regular monitoring and audits

Adherence to CIW Regulations, contractual and framework requirements

Excellent communication – internally and externally

Feedback from our stakeholders

Reviewing systems and processes and identifying areas of improvement

Individual Forum with RI

Regular Individual Care Reviews, chaired by our Clinical Lead

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