Privacy Policy

React Support Services respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit www.reactsupportservices.co.uk (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Summary of our practices

We collect the following information:

• Personal information that you provide us on a voluntary basis.
• Information that your browser routinely shares with websites.

We use and disclose the information we collect for the following purposes:

• To provide you information about products and services that you request or that we think may interest you.
• To help us improve our website, understand its users and their preferences, and to market our services.
• To protect our business interests or the rights of others, when required by law, to cooperate with law enforcement, or in connection with the sale or merger of all or part of our business.

The Site uses the following tracking technologies:

• Cookies and other similar technology track movement across our website and keep track of our users and their preferences.

Other details about our practices:

• Although the Website may contain links to other websites, this policy applies only to websites owned and operated by React Support Services.
• We use your personal information only for the purposes for which it is collected and consistent with this policy, and we retain your information only as long as permitted by applicable law.
• We may update this policy from time to time, but we will allow you to opt in to any material changes in how we use your previously collected personal information.

How we collect and use your personal information

• Our Secure Message form asks for your name, email address, phone number, organisation, mailing address and other information. We use it to reply to you when answering your questions or comments.
• Our Web Feedback form saves your email address IF you enter your email address in the form. We use it to reply to your questions and comments.

Cookie policy and other tracking technology

As is commonly done on websites, as you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our website and to deliver a better and more personalised service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customise our website according to your individual interests.
• Speed up your searches.
• Recognise you when you return to our website.

Some of the technology we use for this automatic collection of data may include browser cookies and Flash cookies. Browser cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

If you do not wish to allow browser cookies, please disable cookies by changing your browser settings before continuing to use this Website. Please be aware that some of the Website’s functions or features may not work properly without cookies.

Certain features of our website may also use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

In addition to our tracking technology, we collaborate with various third-party service providers who also use cookies to help us optimise our website, understand more about the visitors to our Website, or place advertisements for our services on sites and applications operated by others (also called interest-based advertising). For example, we use Google Analytics to provide us with demographic information about our visitors and to help us analyse how people use our website.

How we use cookies

This website uses cookies to improve its functionality and to monitor site performance.
Cookies are small text files which are placed on your computer by websites you visit. They are widely used in order to ensure websites work efficiently, alongside providing insight about the volume of visitors to the website and how visitors move around the website. This in turn helps us to develop the user experience.

The table below explains the cookies we collect and the information they store.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent.

The following links detail how to manage cookies on popular web browsers:

• Google Chrome
• Safari
• Microsoft Internet Explorer
• Microsoft Edge
• Mozilla Firefox

For information relating to other browsers, visit the browser developer’s website, where the ‘help’ section will normally provide details on how to manage the cookie settings.

Data security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data retention

We typically retain your personal information related to marketing activities for as long as you accept marketing communications from us. We will securely delete such data in accordance with, and to the extent permitted by applicable law, upon request. For personal information that we collect and process for other purposes, we typically retain such personal information for no longer than for the period necessary to fulfil the purposes outlined in this Privacy Notice and as otherwise specified in applicable record retention policies and procedures. We may retain your personal information even after you have unsubscribed from our communications or closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or enforce our terms and conditions. We will retain de-personalised information after we have otherwise deleted your personal information.

Accessing and correcting your information

You may send us an email to: info@reactsupportservices.co.uk to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Children

Our website is not directed at children under the age of 13 and we will not knowingly collect information about children under the age of 13. If you are under the age of 13, please do not submit your personal information. If you are a parent who believes that we have collected information about a child under age 13, please contact us as detailed below and we will be happy to delete the information.

Third party sites

The Website may contain links to other websites. We are not responsible for the privacy practices or content of any linked sites. We encourage our users to be aware when they leave our website and to read the privacy statements of each website to which we may link that may collect personal information.

Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.